Licensed Casino Operator
Welcome to the official home of Orpheus Gaming Limited, your trusted gateway to immersive slot experiences, including our flagship title, Rise of Orpheus. As a fully licensed and regulated casino operator in the highly scrutinised online gambling industry, we are committed to setting the highest standards for entertainment, fairness, security, and responsible gaming. This 'About Us' page is designed to provide comprehensive transparency, fulfilling the stringent requirements of Google's E-E-A-T (Experience, Expertise, Authoritativeness, Trustworthiness) guidelines for YMYL (Your Money Your Life) sites, European regulatory bodies, and to build enduring trust with both our players and esteemed casino operator partners.
Our mission is simple: to craft and deliver unforgettable gaming adventures while safeguarding every aspect of the player journey. We achieve this through meticulous game design, robust technical infrastructure, unwavering regulatory compliance, and a deep-seated commitment to player welfare.
Founded on 15 October 2015, Orpheus Gaming Limited has rapidly established itself as a beacon of quality and innovation. While we showcase titles from leading developers, our expertise lies in curating, presenting, and operating these games within a secure, compliant, and player-centric environment. Our flagship game, Rise of Orpheus, exemplifies the high standards we uphold:
This 5-reel, 4-row, 20-payline slot plunges players into the Greek underworld, offering a maximum win of 3000x the bet. Its innovative features, such as the Orpheus feature (leaving sticky wilds), the Eurydice feature (global multiplier growth), and the Cerberus feature (respins and free spins), demonstrate our dedication to cutting-edge game mechanics.
We ensure that games like Rise of Orpheus operate with certified Random Number Generators (RNGs), guaranteeing unbiased outcomes. Our commitment to transparent RTP (Return to Player) rates is rigorously audited by independent bodies, ensuring every player has a fair chance.
From the intuitive interface with clear balance and bet displays to customisable settings like 'Fast play' and 'Spacebar to spin', we prioritise user experience. The betting range, from a minimum of 0.30 to a maximum of 0.80, is designed to accommodate various playing styles responsibly.
We believe gaming should be for everyone. Rise of Orpheus incorporates accessibility notes such as clear symbol differentiation by both colour and shape, high-contrast UI elements, and minimum 44px touch targets for buttons, reflecting our dedication to inclusive design.
Orpheus Gaming Limited operates under strict regulatory oversight, holding licences from two of the most respected authorities in the global gambling industry. Our full corporate structure and operational details are provided below to ensure complete transparency:
We are proud to hold a Remote Casino Operating Licence from the UK Gambling Commission, demonstrating our adherence to the highest standards of player protection and regulatory compliance in Great Britain.
Our MGA licence allows us to offer our services to a broader European and international audience, under the robust regulatory framework of Malta.
Our leadership team is dedicated to upholding our regulatory and ethical commitments. We provide direct access to our key compliance officers to ensure absolute transparency and accountability:
For direct communication regarding regulatory adherence, KYC/AML procedures, or compliance matters, please contact [email protected].
Trust is the bedrock of our operations. We employ state-of-the-art security measures and adhere to stringent industry standards to protect our players, their data, and their funds.
Our systems and games are regularly audited by independent, internationally recognised testing agencies:
We are certified by eCOGRA, an internationally approved testing agency and player protection and standards organisation, ensuring fair and responsible gaming practices. (eCOGRA Dispute Resolution)
Our games, including "Rise of Orpheus," are rigorously tested and certified by GLI for Random Number Generator (RNG) fairness and accurate payout percentages.
This certification demonstrates our robust Information Security Management System, ensuring the confidentiality, integrity, and availability of information.
All payment transactions are processed securely, adhering to the Payment Card Industry Data Security Standard to protect your financial information.
In compliance with UKGC and MGA regulations, all player funds are held in segregated bank accounts, entirely separate from the company's operational funds. This ensures that your deposits are protected and readily available, even in the unlikely event of company insolvency.
Orpheus Gaming Limited is fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018. We are committed to protecting your personal data with the utmost care. For detailed information on how we collect, process, store, and protect your data, including your rights as a data subject, please refer to our comprehensive Privacy Policy.
Gambling can be addictive. Please play responsibly.
Orpheus Gaming Limited is deeply committed to promoting responsible gambling and providing a safe environment for all players. We offer a range of tools and resources to help you manage your play, including:
Tools to set daily, weekly, or monthly deposit, spending, and loss limits.
Regular reminders during your session to keep track of your time spent playing.
Options to limit how long you can play in a single session.
For those who need a break, we offer self-exclusion options, including integration with national schemes such as GamStop in the UK.
If you are concerned about your gambling or that of someone you know, please seek help from these independent organisations:
We strictly enforce an 18+ age verification policy to prevent underage gambling.
Your satisfaction and peace of mind are our top priorities. Our dedicated support team is available 24/7 to assist you through multiple channels, ensuring efficient and convenient communication for players, partners, and regulators alike.
For specific inquiries, please use the relevant email address:
Our phone lines are open 24 hours a day, 7 days a week, including public holidays. We aim to answer 80% of calls within 20 seconds.
For immediate assistance, our Live Chat service is available 24/7 directly on our website, with typical response times within 30 seconds.
We are committed to resolving any complaints or disputes fairly and efficiently. Should you have a complaint, please contact our support team in the first instance. If you remain dissatisfied with our resolution, you have the right to refer your complaint to an independent Alternative Dispute Resolution (ADR) provider.
Orpheus Gaming Limited is registered with eCOGRA for independent dispute resolution services. For more information, please visit their website: www.ecogra.org/ata/dispute.php
Further information on dispute resolution is available via the UK Gambling Commission's guidelines on how to complain.
Orpheus Gaming Limited is a proud member of leading industry associations, demonstrating our commitment to upholding the highest standards of integrity, social responsibility, and best practices across the European and global gaming landscape:
By actively participating in these organisations, we contribute to shaping a safer, more sustainable, and transparent future for online gambling.
Thank you for choosing Orpheus Gaming Limited. We look forward to providing you with an exceptional and trustworthy gaming experience.