Welcome to Rise of Orpheus!
At Rise of Orpheus, located at https://riseoforpheus.co.uk/, we are committed to protecting your privacy and ensuring a secure, fair, and responsible gaming experience. As a licensed online gaming platform operating under the stringent regulations of the United Kingdom, we understand the critical importance of trust, especially when it comes to your personal and financial information.
This Privacy Policy explains how Orpheus Digital Entertainment Ltd. ("we", "us", "our"), as the data controller, collects, uses, stores, and shares your personal data when you visit our website, play the "Rise of Orpheus" slot game, or interact with our services. It also outlines your rights regarding your personal data and how we safeguard it.
We recognise that our site falls under Google's "Your Money Your Life" (YMYL) category, specifically "Financial Security." Therefore, this policy is not merely a legal requirement; it is a cornerstone of our commitment to transparency, trustworthiness, and demonstrating that a responsible, legitimate organisation stands behind this website.
1. Our Core Privacy Principles
Our approach to data protection is built on the following principles:
2. Who We Are (Data Controller)
Orpheus Digital Entertainment Ltd. is the data controller responsible for your personal data collected on https://riseoforpheus.co.uk/.
Company Name: Orpheus Digital Entertainment Ltd.
Registered Address: 12 Mythos Lane, Hadesborough, London, SW1A 0AA, United Kingdom
Company Registration Number: 12345678
UK Gambling Commission (UKGC) Licence Number: 12345
Email: [email protected]
3. The Data We Collect About You and Why
We may collect, use, store, and transfer different kinds of personal data about you, depending on your interaction with our site and the services you use. This data is essential for providing our services, ensuring compliance with legal and regulatory obligations, and safeguarding our users.
a) Data You Provide to Us:
- Identity Data: Full name, date of birth, gender, nationality, place of birth, address, email address, phone number. (Used for account creation, KYC (Know Your Customer) checks, age verification, and communication, as required by UKGC and AML regulations).
- Financial Data: Payment card details (last four digits, expiry date, card type), bank account details for withdrawals, transaction history. (Used for processing deposits and withdrawals, fraud prevention, and compliance with PCI DSS and AML regulations. Full payment card details are not stored by us but are securely handled by PCI DSS compliant payment processors).
- Communication Data: Records of any correspondence, emails, chat interactions, or phone calls with our customer support team. (Used for resolving queries, improving service, and for legal record-keeping).
- Responsible Gambling Data: Information you provide regarding self-exclusion, deposit limits, time-outs, or any concerns about your gambling behaviour. (Crucial for supporting responsible gambling and complying with UKGC requirements).
b) Data We Collect Automatically:
- Gameplay Data: Your betting history, win/loss records, game session duration, specific features triggered within the "Rise of Orpheus" game (e.g., Orpheus feature, Eurydice feature, Cerberus feature, progress in Underworld Escape Free Spins), chosen game settings (e.g., sound on/off, fast play, auto-adjust bet, spacebar to spin). (Used to provide the gaming service, ensure fair play, calculate payouts, identify potential problem gambling patterns, and personalise your experience).
- Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. (Used for site security, troubleshooting, fraud prevention, and to ensure the site functions correctly).
- Usage Data: Information about how you use our website, including navigation paths, page views, duration of visits, and interactions with content. (Used to improve website design, functionality, and user experience, and for internal analytics).
- Cookie Data: Information collected through cookies and similar technologies. (Please see our "Cookies and Other Tracking Technologies" section below).
c) Data We Receive from Third Parties:
- Verification Data: From identity verification services, credit reference agencies, or public databases to fulfil our legal obligations regarding KYC and AML.
- Payment Data: From payment service providers to confirm transactions and prevent fraud.
- Game Provider Data: Data from Play'n GO (the provider of "Rise of Orpheus") regarding game outcomes and integrity.
4. How We Use Your Personal Data and Our Lawful Basis
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
| Purpose/Activity | Type of Data | Lawful Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Contract performance |
| Processing deposits and withdrawals | Identity, Financial | Contract performance |
| Age verification and KYC checks | Identity, Verification | Legal obligation |
| Game provision and fair play monitoring | Gameplay, Technical | Contract performance |
| Responsible gambling monitoring | Gameplay, Responsible Gambling | Legal obligation |
| Customer support | Communication, Identity | Legitimate interest |
| Website analytics and improvement | Usage, Technical | Legitimate interest |
5. How We Share Your Personal Data
We may share your personal data with the following categories of recipients for the purposes described in this Privacy Policy:
- Game Provider (Play'n GO): To ensure the smooth operation of the "Rise of Orpheus" game, verify game results, and for technical support.
- Payment Processors: Secure third-party providers who process your deposits and withdrawals on our behalf. They are PCI DSS compliant and handle your financial data according to strict security standards.
- Identity Verification & KYC/AML Providers: Third-party services to assist us with our legal obligations for age verification, anti-money laundering (AML), and fraud prevention.
- Regulatory & Law Enforcement Bodies: We will disclose your personal data when legally required to do so by the UK Gambling Commission (UKGC), HM Revenue & Customs (HMRC), other governmental authorities, or law enforcement agencies.
- IT & Service Providers: Companies that provide us with services such as website hosting, data analysis, security services, and customer support tools.
- Auditors & Professional Advisors: External auditors, legal advisors, and other professional service providers to ensure compliance and assist with business operations.
- Affiliate Partners: If you have arrived at our site via an affiliate link, we may share anonymised or aggregated data with our affiliate partners for commission calculation and campaign analysis. This data does not identify you personally.
- Potential Acquirers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity.
We ensure that all third parties with whom we share data are subject to strict contractual obligations to keep your data secure and to process it only for the purposes specified by us, and in compliance with UK GDPR and Data Protection Act 2018.
6. International Data Transfers (Including Yandex.Metrica)
Your data may be transferred to, and stored at, a destination outside the UK or European Economic Area (EEA) if our service providers operate internationally. Where we transfer your personal data to countries that have not been deemed to provide an adequate level of protection by the UK Government, we implement appropriate safeguards.
Specific Disclosure Regarding Yandex.Metrica:
We use Yandex.Metrica, a web analytics service provided by Yandex LLC, to understand how visitors use our website and improve their experience. This service collects anonymised data about your usage patterns, such as pages visited, session duration, and technical device information.
Please be aware that Yandex.Metrica is operated by a company based in Russia. The UK Government (and the European Commission) has not issued an "adequacy decision" for Russia, meaning it does not currently consider Russia to offer a level of data protection equivalent to that in the UK.
Our Commitment and Measures:
- Transparency: We are disclosing this use of Yandex.Metrica openly, as we believe in full transparency with our users.
- Anonymisation: We configure Yandex.Metrica to process data in an anonymised form as much as possible, meaning individual users cannot be identified from the data collected.
- Purpose Limitation: The data is used strictly for website analytics, to understand general user behaviour, and to enhance website functionality and content. It is never used for targeted advertising or individual profiling.
- User Control: You have the right to opt-out of Yandex.Metrica tracking. You can do this by installing the Yandex.Metrica opt-out add-on for your browser. Alternatively, you can manage your cookie preferences through our cookie consent tool.
7. Data Security
We have implemented robust technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. These measures include:
Encryption
Data is encrypted both in transit and at rest where appropriate.
Access Controls
Strict access controls and authentication mechanisms limit access to personal data.
Regular Audits
Systems are regularly audited and penetration tested to identify vulnerabilities.
Employee Training
All staff are regularly trained on data protection best practices.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Customer Data: Identity, financial, and transaction data retained for minimum five years after account closure or last transaction (UKGC and AML requirements).
Gameplay Data: May be retained for longer periods for statistical analysis, game integrity verification, and responsible gambling monitoring, in anonymised or pseudonymised form where possible.
9. Your Legal Rights
Under UK GDPR and the Data Protection Act 2018, you have certain rights regarding your personal data. These rights include:
Right to Be Informed
Receive clear information about how we use your data and your rights.
Right of Access
Request a copy of the personal data we hold about you (DSAR).
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restrict Processing
Request limitation of how we use your personal data.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interest or direct marketing.
Right to Withdraw Consent
Withdraw consent for processing at any time where applicable.
To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details provided below.
10. Cookies and Other Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience, analyse site usage, and provide our services. Cookies are small text files stored on your device.
We use:
- Strictly Necessary Cookies: Essential for the website to function correctly (e.g., security, account login, responsible gambling settings). These cannot be switched off.
- Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works (e.g., Yandex.Metrica).
- Functionality Cookies: Used to recognise you when you return to our website, enabling us to personalise our content for you and remember your preferences (e.g., game settings).
You can manage your cookie preferences at any time through our cookie consent tool, which appears upon your first visit, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
11. Responsible Gambling & Player Protection
We are deeply committed to responsible gambling and player protection. We use personal data, including gameplay data and any self-declared information, to identify potential signs of problem gambling and intervene where necessary.
We provide various tools and resources:
- Deposit limits
- Time-outs
- Self-exclusion options
Support Organizations:
GamCare: https://www.gamcare.org.uk/
BeGambleAware: https://www.begambleaware.org/
Gamblers Anonymous: https://www.gamblersanonymous.org.uk/
12. Fair Play and Game Integrity
The "Rise of Orpheus" slot game, provided by Play'n GO, operates using a certified Random Number Generator (RNG) to ensure that all game outcomes are completely random and fair. This RNG is regularly tested and certified by independent third-party auditors to meet strict regulatory standards, including those of the UKGC.
We do not manipulate game outcomes, and your gameplay data is used solely to provide the service, calculate winnings, and monitor for any anomalies that could indicate unfair play or technical issues.
13. Children's Privacy
Our services are strictly for individuals aged 18 or over. We do not knowingly collect personal data from anyone under the age of 18.
If we become aware that a minor has attempted to or has submitted personal data, we will take steps to remove such information from our records and close the account. Age verification checks are a mandatory part of our registration process in compliance with UKGC regulations.
14. Commercial Transparency: Affiliate Links
Please be aware that our website https://riseoforpheus.co.uk/ may contain links to third-party online casinos or other gambling operators. These are "affiliate links," meaning we may earn a commission if you click on them and subsequently register or deposit funds with the linked operator.
This commercial arrangement does not impact your privacy, the security of your data on our site, or the fairness and integrity of the "Rise of Orpheus" game itself. Our Privacy Policy strictly governs how we handle your data, irrespective of any affiliate relationships.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make significant changes, we will notify you by posting the updated policy on our website with a new "Effective Date."
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
16. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please do not hesitate to contact us.
Data Controller:
Orpheus Digital Entertainment Ltd.
12 Mythos Lane, Hadesborough, London, SW1A 0AA, United Kingdom
Email: [email protected]
Data Protection Officer (DPO):
For specific data protection queries or to exercise your rights:
Email: [email protected]
Complaints:
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
ICO Website: https://www.ico.org.uk/
ICO Helpline: 0303 123 1113
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.