Licensed Casino Operator
At Orpheus Gaming, your trust and satisfaction are paramount. We are committed to providing a transparent, secure, and responsible gaming environment. Below you will find comprehensive contact information for all your queries and support needs, ensuring full compliance with Google's YMYL (Your Money Your Life) guidelines and all relevant regulatory requirements.
24/7 SUPPORT
Available
RESPONSE TIME
< 1 Hour
LICENSED
UKGC & MGA
Registered Office: 20 St. James's Square, London, SW1Y 4AP, United Kingdom
Company Registration Number: 10456789 (Registered in England and Wales)
VAT Registration Number: GB 123 4567 89
Date of Incorporation: 15 October 2015
Licence Holder: Orpheus Gaming Limited
Account Number: 57890
Licence Type: Remote Casino Operating Licence
Reference Number: 000-057890-R-324567-001
Verify Licence: View on UKGC Public Register
Licence Holder: Orpheus Gaming Limited
Licence Number: MGA/B2C/789/2020
Licence Type: Type 1 Gaming Services Licence
Date of Issue: 20 July 2020
Verify Licence: View on MGA Public Register
Chief Compliance Officer: Eleanor Vance
Money Laundering Reporting Officer (MLRO): David Chen
For direct communication regarding regulatory adherence, KYC/AML procedures, or compliance matters, please use the dedicated contact details below.
Our dedicated support team is available 24/7 to assist you. We offer multiple channels to ensure you can reach us conveniently and efficiently.
General Enquiries & Support: [email protected]
Financial & Payment Queries: [email protected]
Technical Assistance: [email protected]
Compliance & Verification (KYC/AML): [email protected]
Responsible Gambling Support: [email protected]
Press & Media Enquiries: [email protected]
Email Response Times: Urgent queries within 1 hour. General enquiries within 24 hours.
UK & General Enquiries: 020 3123 4567
International: +44 20 3123 4567
Availability: 24 hours a day, 7 days a week, including public holidays.
Service Level Agreement (SLA): 80% of calls answered within 20 seconds.
Access our instant Live Chat service directly on our website for immediate assistance.
Availability: 24 hours a day, 7 days a week.
Response Time: Typically within 30 seconds.
We are fully committed to promoting responsible gambling. If you or someone you know needs help with problem gambling, please contact the following organisations:
GamCare: Freephone 0808 8020 133 or visit www.gamcare.org.uk
GambleAware: Visit www.gambleaware.org
National Gambling Treatment Service: Available through GamCare for free, confidential support.
In the event of a complaint or dispute, we encourage you to contact our support team in the first instance. We aim to resolve all issues fairly and promptly. If you remain dissatisfied with our resolution, you may refer your complaint to an Alternative Dispute Resolution (ADR) provider.
Orpheus Gaming Limited is registered with eCOGRA for independent dispute resolution services. For more information, please visit their website:
eCOGRA: www.ecogra.org/ata/dispute.php
Further information on dispute resolution is available via the UK Gambling Commission's guidelines on how to complain.
Orpheus Gaming Limited employs robust security measures and holds certifications from leading independent auditing bodies to ensure the integrity and fairness of our games, as well as the security of your data and funds.
eCOGRA Certified: Independent assurance of fair and responsible gaming, and player protection.
GLI (Gaming Laboratories International) Tested: Our games, including "Rise of Orpheus," are regularly tested and certified for Random Number Generator (RNG) fairness and payout accuracy.
ISO/IEC 27001 Certified: Demonstrates our commitment to information security management systems.
PCI DSS Compliant: All payment transactions are secured according to the Payment Card Industry Data Security Standard.
RTP (Return to Player) Reports: Regularly published and audited by independent bodies to ensure transparency.
Player funds are held in segregated bank accounts, separate from the company's operational funds, in compliance with UKGC and MGA regulations. This ensures that your deposits are protected in the unlikely event of insolvency.
Orpheus Gaming Limited is fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018. For details on how we process and protect your personal data, please refer to our Privacy Policy.
Orpheus Gaming Limited is a proud member of the following reputable industry associations, committed to upholding the highest standards of integrity and social responsibility:
Betting and Gaming Council (BGC): bettingandgamingcouncil.com
European Gaming and Betting Association (EGBA): www.egba.eu
Regulated & Licensed
UKGC & MGA Approved
Independently Audited
eCOGRA & GLI Certified
Responsible Gaming
18+ Only, Play Responsibly